Airport instructions
O'Hare and Midway Airports
Please note that due to City of Chicago airport security restrictions, all livery vehicles are prohibited from parking outside the arrival area doors but are required to wait in a separate staging area until the passenger contacts the main dispatch office.
Thus, for Standard Airport Service, when arriving at either O’Hare International Airport or Midway Airport, please follow the simple instructions below:
1. Whether you checked luggage or not, please proceed to the baggage claim level.
2. Once you have your entire luggage, go to any public pay phone on that level and call
free to 1-866-5466-132
3. Our dispatcher will ask for your last name and/or confirmation number. Please have this information ready before you call.
4. The dispatcher will then tell you what door to go out. To help you identify your vehicle, you will be given its description and its license plate number. The livery staging area is next to the airport but it may take anywhere from 5 to 12 minutes for the car to reach you depending upon airport traffic levels.